Guidance to Public Housing Residents on Rent Hardships

March 17, 2020March 31, 2020 LaToya COVID-19, Public Housing Residents, Rent Hardships

Dear Public Housing Residents,

We’d like to update you on steps NYCHA has taken to help alleviate financial hardships that public housing residents may face during the state of emergency in New York City due to Coronavirus (COVID-19):

NYCHA is halting residential evictions for as long as the City is under a state of emergency.  

NYCHA encourages households experiencing a loss of income to access our rent hardship program. You may qualify for a rent reduction if all the following conditions are met:

There is at least a 5% reduction to gross income;
Current rent is more than 30% of the net household income; and
Reduction in income has lasted at least two months.

Residents can request a rent reduction by completing an Interim Recertification via the NYCHA Self-Service Portal at https://selfserve.nycha.info or by calling their Property Management Office to request a paper form be mailed to your home.

If your household experiences a complete loss of income, you may qualify for NYCHA’s Zero Income Policy; please call your property management office to participate in the required eligibility interview.

As a reminder, public housing residents have eight ways to pay rent, including via mail, MyNYCHA, online, at an authorized bank or credit union, by phone, and more. Visit on.nyc.gov/payrent to learn more.

NYCHA is working closely with City, State, and federal partners to monitor COVID-19 and its impact on the Authority, and to do our part to maintain the safety and well-being of our residents and employees. We
will continue to provide you with updates on COVID-19 as they develop. If you have any questions or concerns, please call the CCC at 718-707-7771.

For more information, visit the NYCHA website at nyc.gov/nycha.

Thank you for your cooperation.

Greg Russ
Chair & Chief Executive Officer

Vito Mustaciuolo
General Manager